General Order Mistakes

Occasionally, we all make mistakes. If you make an error in your purchase, simple contact our Online Order Customer Service Department, and we will be happy to help you fix the error.

I Forgot To Enter My Air Miles Collector Number, or Promotional Code

If you forget to key in your Air Miles Reward Miles Code, just contact our Online customer service representatives and we make sure you get your Air Miles or Promotional discount.

The Shoe Company Online Customer Service

Email: onlineorder@theshoecompany.com

Phone: 1 (905) 850-7266

Business Hours: Monday to Friday - 9am - 6pm Eastern Time.