We offer 3 reliable options for delivery anywhere in Canada and Continental USA. A flat shipping rate is applied to the entire order regardless of the number of products shipped.
1. ECONOMY GROUND
Packages sent within Canada are estimated to arrive within 5 - 10 business days* from order date (*Rural addresses generally take 10-14 business days). Refer to pricing chart below. Orders shipping to the USA may take longer, due to US Customs. Please note, as a result of Customs and Tariffs, merchandise shipped to the United States cannot be exchanged, refunded or returned.
When your order leaves our warehouse, you will be notified via a confirmation email with a tracking number for your order.
2. EXPRESS COURIER
Packages sent within Canada are estimated to arrive within 3 - 5 business days* from order date (*Rural addresses generally take 7-12 business days). Refer to pricing chart below. Orders shipping to the USA may take longer, due to US Customs. Please note, as a result of Customs and Tariffs, merchandise shipped to the United States cannot be exchanged, refunded or returned.
When your order leaves our warehouse, you will be notified via a confirmation email with a tracking number for your order.
3. FREE IN-STORE PICKUP
During the Checkout process, under the regular and express shipping options, you will see a list of cities/towns within the province that you have set up to be shipped to. Simply select the city/store location combination that you would like, and we will make sure the package arrives at the store for you. We will also call you once the order arrives so that you can pick up your order. We request that you bring in your receipt, as proof of purchase. For a list of our store locations please click here.
Arrival time takes between 5 - 10 business days* within ON or 10 to 15 business days* for AB, BC, MB, NB, NL, NS, PE and SK).
All currency is listed in Canadian Dollars
* Note: We Cannot Process Returns/Refunds/Exchanges from the USA. All USA Sales Are Final *
*Unfortunately we cannot ship outside of the continental USA.
We are unable to ship to P.O. Boxes, postal route addresses or apartments. Please provide an alternate address so that packages can be delivered between 9am and 5pm Monday to Friday.
We are unable to accept C.O.D. orders.
In some instances, depending on size and weight, some exceptions may apply to the above mentioned shipping and handling charges.
Please keep the original carton(s), all packing materials and parts must be intact; you may need them to process a return or exchange.
If you receive cartons that are visibly damaged, please note the damage on the carrier’s freight bill or receipt, and obtain a copy. Contact Customer Service at 1.88.88.SHOE.CO (1-888-874-6326)
